You have questions?

You can easily book a room or holiday flat with us by clicking on the "Book now" button. You will then be taken directly to our booking mask. Enter the desired period, persons and your personal data here.

IMPORTANT: As we are reception-free, you will receive your access code to the house and your room by e-mail one day before arrival.

Now select the day of arrival and departure and the desired room. In the overview you can see directly how many people you can stay with in the accommodation.
You are welcome to book a baby cot or extra bed if this is possible in your chosen room.
In the next step, enter your personal data and select a payment method (PayPal, credit card, online bank transfer).
Check your data once again in the summary and complete your booking with the button "Book with costs".

Our payment options

Please note that there are no staff on site who can accept payments. For this reason, we only offer digital and secure payment methods.

At altesamt.de you can pay conveniently and reliably in the following ways:

• PayPal
  Fast, secure and uncomplicated - pay directly with your PayPal account. The amount will be credited immediately and your order can be processed without delay.
• Credit card
  We accept major credit cards such as Visa, MasterCard and American Express. Payment is made via a secure connection and is effective immediately.
• Online bank transfer (Giropay or Klarna)
  With Giropay or Klarna, you can simply pay the invoice amount by direct bank transfer. The payment is confirmed in real time so that we can process your order quickly.
• Klarna - flexible payment according to your wishes
  Klarna offers you several convenient payment options:
  • Direct payment:
    Pay the full amount immediately when you place your order - simply, quickly and securely.
  • "Buy Now, Pay Later":
    Buy today and pay later. Klarna grants you an interest-free payment period (usually 14 or 30 days) so that you only pay when you are satisfied with everything.
  • Payment by installments:
    If you wish, you can also conveniently divide the invoice amount into 3, 6 or 12 monthly installments. This allows you to keep an eye on your spending and enjoy full financial flexibility - without any hidden costs. You select the installment amount and term directly during the order process in the Klarna payment window.

All payments are processed via secure, encrypted connections. This is how we ensure that your data is always protected.

If you have any questions about payment options or selecting the right Klarna option, please do not hesitate to contact us by e-mail.

If you have inadvertently made a wrong booking or are unable to make your reservation, you can cancel it with us up to 14 days before arrival at no charge.
To cancel please send us an e-mail to info@altesamt.de with the following information:

• Name
• Date of arrival
• Room number
• Booking number
• Cancellation reason

Alternatively, you can also use the button "Cancel" on the website under "BOOKING". Here you can then easily enter your booking number and booking code. You send us a cancellation request directly by clicking on the button "Cancel booking".

There is no reception in our house. You can therefore check in independently at any time from 15:00. The guest rooms and the holiday apartment should be left by 11:00 am on the day of departure.

• Check-in from 15:00
• Check-out 11:00

When booking a guest room or the holiday apartment, meals are not included. However, on the ground floor there is the Mensing bakery, where you can enjoy a fresh breakfast every day.

In addition, each guest on the 1st floor has free use of the communal kitchen. There you can also prepare yourself a free filter coffee and enjoy your roll from the Mensing bakery.

Yes, you will find the "Bleeseke Plass" directly at the entrance to the 
Altes Amtshaus.
There you will find enough free parking spaces.

Yes, in our house you will find a bicycle cellar. For e-bikes there are also sockets for charging the battery. The stairs to the entrance and also the stairs to the bicycle cellar are each equipped with a guide rail for bicycles.

No, the guest rooms on the 1st floor and the holiday apartment on the 2nd floor are only accessible via a staircase. For the transport of bicycles into the cellar you will find a guide rail at the stairs to the cellar and also in the entrance area at the stairs.
A small tip: Many e-bikes have a sliding function that makes them easier to transport.

The rooms are cleaned in the time from 11:00 to 15:00.
For the sake of the environment, we clean the rooms only upon request, if you hang the appropriate sign outside.
To receive a cleaning, please hang the green sign on the door by 11am.
If the red side hangs outside, we do not disturb.
If you want new towels, just put them on the floor. If you want to use the towels again, please hang them on the hook or on the radiator.

In the apartment the cleaning is done automatically every 7 days.
The following extra services are optionally bookable for an additional charge:

- Daily towel change without cleaning 15,00 € per day
- Daily cleaning with towel change 45,00 € per day
- Towel change every 3 days 5,00 € per day
- Cleaning every 3 days incl. towel change 15,00 € per day

If you do not wish to be disturbed during your stay, you will find a sign on your door handle saying "Please do not disturb". Simply hang this on your door handle so that we know what to do.

The Alte Amtshaus is located in the middle of the district Groß Reken. Adjacent to the house is the "Bleeseke Plass" with many parking possibilities. The Amtshaus is located between the Hauptstraße and the Schulstraße in a traffic-calmed zone - the speed is limited to 20km/h in each case.

Please understand that no pets are allowed in our house.

Three surveillance cameras have been installed in the staircase and in the corridor of the Old Office Building.
These are located on the ground floor, opposite the staircase to the first floor, and on the first floor directly in the stairwell and in the hotel corridor in front of the rooms.